Notice
This Website Is Governed By The Pesticide Laws Of The State Of Michigan. This Is Not An Offer To Sell In Your State. Point Of Sale Is West Bloomfield, Michigan USA. Some Products May Not Be Legal To Sell or Purchase In Your Area.
BY ORDERING YOU HAVE READ, UNDERSTAND AND ACCEPT THIS DISCLAIMER.
Disclaimer
SergiosPestControl.com is a wholesale/retail distributor of various pest control supplies and products. As such, SergiosPestControl.com does not warranty the safety or the effectiveness of any of the products mentioned on this website. Any warranty or guarantee of safety, merchantability or fitness for any particular use lies solely with the manufacturer. Some products sold on this website may require the special licensing training or registration of the user with that user's Country, State, County, City, Province, Etc. Our products are sold throughout the world and it is impossible to know every licensing restriction, product registration, etc. for every Country, State, County, City, Province, etc. It is the responsibility of the purchaser and/or the end user to provide a license, permit, registration etc. if requested by those purchasers' local or state authorities. Most States or Counties in the USA will provide a license or personal use permit for a nominal fee. It is also the responsibility of the user to verify that any products purchased are licensed for distribution and use in their Country, State, County, City or Province. All monies will be promptly refunded if any product shipped to a customer is found to be illegal for use or distribution, or registration for any reason by that customer, or those customers, Country, State, County, City, Province, etc. Said products must not be opened or used and must be returned immediately to SergiosPestControl.com. SergiosPestControl.com is under the assumption that its customers are of sound mind, can read and interpret English (as most pesticide labels are written in English), and that the customer assumes all responsibility for purchase and safe, proper and legal use of the products they purchase. Point of sale is West Bloomfield, Michigan, USA. The laws of the State of Michigan will govern any legal issues brought forth against SergiosPestControl.com. Any legal proceedings will be held in Oakland County, Pontiac, Michigan. This disclaimer is a legally binding contract between SergiosPestControl.com and its paying customers. This disclaimer may be updated from time to time without any notice.
"We are not responsible for and do not honor pricing or clerical errors".
Return Policy
Ready to Ship Cancellation
If the order can be caught after it has been boxed for you but before it has been shipped or loaded on an outbound carrier, we charge a 15% Cancellation/Restocking Fee on the product portion of your invoice and refund the freight charged to you in full.
Already Shipped Cancellation
We ship UPS daily. Once we have been assigned the tracking number, which means the package has shipped to you by us, we charge a 30% Cancellation/Restocking Fee. Customer Service usually does not receive tracking numbers on a day’s shipments until the following morning’s update. You may be able to refuse the order to save on the return freight so the product comes directly back to us, but all other return charges still apply.
Late Returns
Credits requested over 30 days from shipment are subject to a 40% restocking return charge, that is if they are acceptable and approved for return. Credits for returns after 60 days from shipment are subject to a 50% restocking return charge, if they are acceptable and approved for return. Credits for merchandise returned WILL NOT include the original or return freight charges. We rarely accept returns over 30 days and never on any products partially used like ant bait. Please note that you are responsible for the safe return of merchandise and all shipping costs. Items must be returned prepaid, in the original packaging. We cannot accept returns sent C.O.D., and original shipping charges are not refundable. All returns must include all original packing and be fully re-saleable after the return. Items returned in non re-saleable condition will be discarded and no credit will be issued. This does not apply to a package that just arrived damaged by the carrier.
Return of Items Originally Shipped Free
Items shipped free, have had packing and freight included in the price. Returns will be credited minus an allowance to cover packing and freight.
When we shipped the wrong product
We will issue a ticket to you so you can tape it to the return and drop the package off at any UPS Counter. The slip will print on any laser or inkjet printer. If someone is there at all times, we can call UPS for a pickup. Notify Customer Service immediately 1-248-932-0018.
If a product is damaged in transit
Inspect your order upon receipt. If it looks like there may be damage on the inside then it probably is. Sometimes it is obvious that the package is damaged. You have a right to refuse delivery or write DAMAGED on the board before you put your signature on it. Open the box immediately and inspect the contents for damage. Boxes that appear in good condition may have damaged goods inside. The longer you wait to check your items the more difficult it becomes to resolve your claim. If damage is not discovered until you open the package, contact us immediately. Contact us immediately is defined as within the same day your product is delivered. (As per tracking information)
You have 2 choices for damage claims:
1. Mail the entire package back to us at your expense
2. If there is only partial damage and you want to keep the rest of the products. You must give us some kind of documentation of the partial damage. Don't move the package far from where you opened it. Take a digital picture of the damage as soon as possible. Take at least 2 clear pictures and email to us. Example......Bulbs broken in a flytrap but the trap itself is fine. We need a picture of that damage.
Contacting us several days later and saying you just now found damage would not be a claim. Packages that are insured with the carrier require immediate documentation of damage. Filing late damage claims are ignored by the carriers and thus we cannot accept late claims. We would have no chance of collecting. If your claim is approved for a return and you are assigned RA #, credit will only be issued after the freight company verifies the damage or you return it to us.
NOTE: You must receive a Return Authorization Number (RA#) before returning any product for any reason. Without the number, your shipment will be refused upon delivery. A copy of the emailed or faxed RA# as well as the authorizing form enclosed with your order should accompany the return. Please plainly mark the reason for your return on the accompanying paperwork.
Warranties
Due to the complexities of all pest management procedures (Bird, Wildlife, & Insect Control) and the inconsistent installation or applications of our products by non-certified installers or applicators, it is not possible to warrant the product's effectiveness. Therefore, while we will do our best to insure your satisfaction, refunds will be at our discretion.
If your project is complex, or involves dangerous heights, we recommend you contact a professional in your local area to do the task.
Sergio’s Pest Pros uses the finest materials available to insure satisfactory results. As stated above, no guarantees are stated as to the effectiveness of any Sergio’s product for the reasons given.
We will honor those warranties only as to the mechanical fitness of the product or performance guarantees offered by the manufacturers. We have hundreds of items available on our website. On some of our products we are at the hands of our suppliers in accepting returns.
As stated earlier, success depends on the installer/applicator in making the right decision on everything needed for the task at hand. When we suggest you do something or purchase something that would enhance your chances for control of your pest, we are simply informing you of pest control measures that have worked for us. So, when you apply only half of what we use, you may not experience the same pest control results as we do.
THESE WARRANTIES CONSTITUTE ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF PRODUCTS INDICATED. SERGIO’S PEST PROS, EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SERGIO’S PEST PROS, NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF THESE PRODUCTS. IN NO EVENT WILL SERGIO’S PEST PROS BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE WHETHER OR NOT FORESEEABLE.